A business could have successfully developed, marketed and sold a fantastic technology product but that is merely the start of the relationship with the customer. It is essential that the product is installed properly, works as it should and is constantly maintained. The cost to a customer of a product breaking down can massively impact their productivity and damage their trust in the supplier.
The Service Team provide a critical support to internal and external customers by applying their knowledge and experience with additive manufacturing equipment. The role of a Service Team is primarily focused on field installation including mechanical set-up, electrical hook-up, precision alignment, repairing the equipment and establishing customer network interfaces. In addition to that the Service Team provides technical phone support, troubleshoots electrical, software and mechanical systems problems, and provides customer training on system use.
Are you good at identifying customer needs? Are you experienced in Business Development and/or Product Management? And do you want to work in one of the most evolving industries out there? Then read on! Alexander Daniels Global is working with growing company, who is looking for a Product Manager to be in charge of Services. … Continue reading "Product Manager for Services"
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