A business could have successfully developed, marketed and sold a fantastic technology product but that is merely the start of the relationship with the customer. It is essential that the product is installed properly, works as it should and is constantly maintained. The cost to a customer of a product breaking down can massively impact their productivity and damage their trust in the supplier.
The Service Team provide a critical support to internal and external customers by applying their knowledge and experience with additive manufacturing equipment. The role of a Service Team is primarily focused on field installation including mechanical set-up, electrical hook-up, precision alignment, repairing the equipment and establishing customer network interfaces. In addition to that the Service Team provides technical phone support, troubleshoots electrical, software and mechanical systems problems, and provides customer training on system use.
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